Privacy Policy

1. Introduction

WOHO Solutions Ltd (“we”, “our”, “us”) is committed to protecting the privacy and personal data of our website visitors, clients, and partners. This Privacy Policy explains how personal information is collected, used, stored, and protected when using our website and services. By using our website or services, you agree to the collection and use of information in accordance with this policy. Our Data Protection Policy sets out in more detail how we act as controller and as processor for clients, which providers and locations may be involved, and how long data is kept.

2. Information We Collect

We may collect and process the following personal information:

Name, email address, phone number, and company details
Information submitted through contact forms, quote requests, and enquiry forms
Newsletter subscription details
Account or support related information
Technical data such as IP address, browser type, device information, and usage data

3. How We Collect Information

Information is collected through:

Website forms and enquiries
Direct communication via email or phone
Cookies and tracking technologies
Use of our cloud, managed, and support services

4. Cookies

This website sets no cookies of its own and uses no analytics or advertising tools.

It stores only what it needs to work:

__cf_bm and _cfuvid: set by Cloudflare when a contact or newsletter form loads, to protect the forms from automated abuse. __cf_bm expires after 30 minutes and _cfuvid at the end of your browser session.
woho-theme: kept in your browser’s local storage if you switch between the light and dark theme, so the site remembers your choice.
woho-consent: kept in your browser’s local storage to remember the choice you make in the cookie settings.

If analytics or advertising tools are added in future, they will only run after you agree, and this section will list them. You can review your choice at any time from Cookie settings at the foot of every page, or clear cookies and site data in your browser settings.

5. How We Use Your Information

Personal data is used to:

Respond to enquiries and quote requests
Provide cloud services, software licensing, and support
Manage customer accounts and service delivery
Improve website performance and user experience
Communicate service related updates
Meet legal and regulatory obligations

Personal data is shared only where needed, for example with hosting, cloud, backup and security providers, email, CRM, support and payment services, professional advisers, and authorities where the law requires it. The full list is in section 11 of our Data Protection Policy.

Data is never sold or shared with third parties for their own marketing.

7. Access to Customer Systems

As part of cloud hosting, managed services, software licensing, and support activities, authorised access to customer systems may be required. Access is strictly limited, monitored, and used only to deliver agreed services.

8. Data Storage and International Transfers

Data may be stored or accessed outside Mauritius depending on the service and provider. Our standard hosting is generally in Germany and standard backups are generally in the EU; other possible locations, and how transfers are handled under the Mauritius Data Protection Act 2017, are set out in section 12 of our Data Protection Policy.

9. Data Security

We implement technical and organisational measures to protect personal data, including:

Encryption and secure access controls
Monitoring and auditing of systems
Regular security updates and maintenance

While every effort is made to protect data, no system can be guaranteed to be completely secure.

10. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and contractual obligations. Retention periods by type of data are set out in section 16 of our Data Protection Policy.

11. Your Rights

Under applicable data protection laws, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of personal data
Object to or restrict processing
Withdraw consent where applicable

12. Contact for Privacy Requests

All privacy related enquiries or requests should be sent to our Data Protection Officer, Xavier Coiffic, at [email protected].

You may also complain to the Mauritius Data Protection Office through its official website: dataprotection.govmu.org.

13. Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with immediate effect.