1. Introduction
WOHO Solutions Ltd (“we”, “our”, “us”) is committed to protecting the privacy and personal data of our website visitors, clients, and partners. This Privacy Policy explains how personal information is collected, used, stored, and protected when using our website and services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and process the following personal information:
- Name, email address, phone number, and company details
- Information submitted through contact forms, quote requests, and enquiry forms
- Newsletter subscription details
- Account or support related information
- Technical data such as IP address, browser type, device information, and usage data
3. How We Collect Information
Information is collected through:
- Website forms and enquiries
- Direct communication via email or phone
- Cookies and tracking technologies
- Use of our cloud, managed, and support services
4. Use of Cookies and Tracking Technologies
Our website uses cookies and tracking tools to improve performance and user experience. These include:
- Google Analytics
- Google Tag Manager
- PostHog
- Facebook Pixel
These tools help analyse website usage and improve marketing and service performance. You may control or disable cookies through your browser settings.
5. How We Use Your Information
Personal data is used to:
- Respond to enquiries and quote requests
- Provide cloud services, software licensing, and support
- Manage customer accounts and service delivery
- Improve website performance and user experience
- Communicate service related updates
- Meet legal and regulatory obligations
6. Sharing of Information
Personal data may be shared only when required for service delivery with:
- Cloud hosting providers
- CRM and support systems
Data is never sold or shared for marketing purposes with third parties.
7. Access to Customer Systems
As part of cloud hosting, managed services, software licensing, and support activities, authorised access to customer systems may be required. Access is strictly limited, monitored, and used only to deliver agreed services.
8. Data Storage and International Transfers
Data may be stored and processed in multiple regions depending on service providers and infrastructure requirements. Appropriate safeguards are applied to ensure data protection in line with GDPR and Mauritius data protection regulations.
9. Data Security
We implement technical and organisational measures to protect personal data, including:
- Encryption and secure access controls
- Monitoring and auditing of systems
- Regular security updates and maintenance
While every effort is made to protect data, no system can be guaranteed to be completely secure.
10. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and contractual obligations.
11. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of personal data
- Object to or restrict processing
- Withdraw consent where applicable
12. Contact for Privacy Requests
All privacy related enquiries or requests should be sent to:
privacy@woho.solutions
13. Updates to This Policy
This Privacy Policy may be updated from time to time. Any changes will be published on this page with immediate effect.
